If you are enquiring about when your order will be delivered, please see the options below to this question. Please refer to the ‘available to ship from’ date clearly visible on the website, for the product you have ordered. At the time that you placed your order, you were provided with an estimated shipping date. Please do not contact us if less than 10 business days have passed since the estimated shipping date on your order. If 10 business days have now passed, we would request your continued patience, however, if you still wish to contact us please do so via email at shippingstatus@bce-riley.com. Please state your name, address and order number and the nature of your enquiry.

Please take a photograph of the damage/ fault and send images with your contact details and order number to: damagedproduct@bce-riley.com and we will be in touch to discuss matters with you.

Please complete the Service Card included in the box with your table, clearly identifying on the service card the part that is missing. You should scan or send a photo of the completed service card to: missingparts@bce-riley.com ensuring also that you provide us with your name, order number and contact details. It is imperative that we receive this information if we are to resolve your query in the shortest amount of time.

Please email us at missingparts@bce-riley.com stating your name, delivery address and order number. We will be in contact to advise when the remainder of your table will be delivered. In most cases, we will also be able to provide you with courier contact details and tracking information to allow you to track and trace the missing part. Please allow a minimum of 2 business days after the delivery of the first part of your table, then email us at missingparts@bce-riley.com providing all of the above information to allow us to track your order in a timely fashion.

Please email us at otherenquiries@bce-riley.com We will endeavour to respond to your request within 2 business days. We wish to remind you that we are experiencing high demand for our products at this unprecedented time. Most queries are resolved without manual intervention by our sales team, by allowing 2 or 3 days over and above the timelines provided in your order confirmation. We thank you for your understanding and patience. For those enquires that are not time sensitive please email as suggested.

Of course, we would be happy to help. For UK & International Sales, please contact: Sharon Doyle Tel: +44 (0) 1254 520 18 Email: s.doyle@rileyengland.com

Ideally you will need 5’ ( 150cm ) around the entire table to be able to cue properly. A 12’ x 6’ Snooker Table you would need a room size of 22’ x 16’ ( 6.6m x 4.8m ) or a 7’ Pool Table your Room size would need to 17’ x 14’ ( 5.1m x 4.2m ) as a minimum. For more information on table vs room size individual product pages.

No, not normally. A ground floor is preferable and a concrete floor is always best, however Snooker and Pool tables can be installed on all types of surfaces. Wood floors, tiled floors, carpeted floors. For any above ground floor installations always check with a professional the construction of your floor to ensure the floor will take the weight of your Snooker or Pool table.

• A 12’ Snooker Table typically weighs around 1250KG • A 7’ Pool Table typically weighs around 400KG

Snooker Table slates: • A 12’ Snooker Table comes with 5 pieces of slate joined to make one complete playing surface. • A 10’ Snooker Table comes with 5 pieces of Slate joined to make one complete playing surface. • A 9’ Snooker Table comes with 5 pieces of Slate joined to make one complete playing surface. • An 8’ Snooker Table comes with 3 pieces of Slate joined to make one complete playing surface. Pool table slates: • A 9’ Pool Table comes with 3 pieces of Slate joined to make one complete playing surface. • An 8’ Pool Table comes with 3 pieces of Slate joined to make one complete playing surface. • A 7’ Pool Table comes with 1 piece of slate complete.

• A 7’ English Pool table essentially has smaller pockets ( as you would typically find in a pub in the UK ) and is supplied with 2” (51mm )balls and is fitted with a wool cloth. ( napped similar style to Snooker cloth ). • A 7’ American Pool Table is always slightly larger than a 7’ English Pool table, the pockets are bigger and the balls are larger 2 1/4” (57mm) balls and is fitted with a worsted cloth ( faster speed cloth ).

• A ball return is where the balls when potted gather at one end of the pool table and the white ball when potted gathers at the other end of the table. • Drop pockets are similar to the pockets on a Snooker table, the balls sit in the pocket where the ball is potted.

• Riley ( BCE Distributors Limited) Deliveries are FREE of charge to Mainland England and Wales. Additional delivery charges will occur for Scotland & Northern Ireland. • Overseas, we have shipped and installed tables in more than 80 countries around the world. Riley ( BCE Distributors Limited ) will arrange to ship your table ( Fully insured for all risks ) so it arrives in your country of choice in perfect condition. We will then arrange for one of our Fitters from the UK to fly out at a pre-agreed date to fully assemble and install your table. This is a chargeable Service.

• Absolutely, a 25 year warranty subject to normal wear & tear when a table is installed by one of our Fitters, ( UK manufactured tables only ). If a table is not installed by a fitter from Riley ( UK ) or the table is manufactured overseas a 5 year warranty applies. • Ask your sales representative the length of Warranty applicable to the table of interest before you buy.

The vast majority of our tables are made in Great Britain ( UK ). A few tables at our entry level price points are made in China. Please ask your sales representative where your table of interest is made before you buy.